At SnapCab, one way we encourage kindness is by rewarding people for their mistakes instead of punishing them. More accurately, we reward them for recognizing their mistakes and sharing them with the team using our gemba boards. When someone reports a mistake they get a ticket, and at the end of each month the person with the most tickets wins a prize! Every mistake or turnback reveals an opportunity for improvement, so this is our way of thanking our teammates for helping to build a better SnapCab.
What is Lean?
Lean manufacturing is an integral part of the SnapCab story. Our repeatable processes, driven by lean best practices, allow us to eliminate waste, reduce cost, ensure timely delivery, and remain highly responsive to the needs of our customers and coworkers.
At the heart of lean is the practice of empowering team members to identify challenges and create solutions. By fostering an atmosphere of trust and transparency at SnapCab, lean provides us with the tools to improve ourselves and, in turn, develop new innovations and better products for our customers.
Rewarding for Mistakes
Everyone should feel safe to bring their whole authentic selves to work every day. By rewarding for mistakes, we remove the fear of punishment and allow workers to be transparent about what’s getting in theway of their productivity and their happiness, without pointing fingers or blaming others. A fear-free culture means less stress, better collaboration, and more happiness.
Fix What Bugs You
Creating order is a team effort. Next time something at work bugs you, what if instead of complaining to your coworker you were given their sources to implement a solution? No matter how small the problem we believe in taking the time to find solutions. We empower team members at all levels to fix what bugs them, build better systems, and continuously improve their workplaces.
The philosophy of continuous improvement. A culture of kaizen encourages workers at all levels to continuously refine and improve their workplaces and processes.
Meaning “the place where things happen,” gemba is the concept of identifying problems at their source. We’ve developed our gemba system to provide all workers with a platform to report problems as they arise and suggest solutions.
Another word for a mistake, turnbacks are anything that interrupts the flow of work. If a mistake reaches a customer, it becomes an escape. Our gemba boards are used to quickly identify and eliminate turnbacks and prevent escapes.
The 5Ss: Sort, Set in order, Shine, Standardize, Sustain – outline a methodology for how to reduce waste and streamline your workspace. After conducting a 5S, an area should be clean, uncluttered, safe and well-organized.
Kanban is a method for regulating the flow of supplies and materials. Our color-coded kanban system allows for the automatic replenishment of needed goods and prevents out-of-stocks.
Lean principles are not limited to manufacturing. They can be applied to any industry – and any part of life! – in order to reduce waste, create order and improve quality of life. Members of the SnapCab family, friends and colleagues and past participants have all used lean in their professional and personal lives to better themselves, reduce stress, and contribute to their communities.
You are Invited!
We invite interested individuals and groups to learn about SnapCab's lean culture through through a free tour of our facility. Our goal is to show you how we implement lean, and how we have built a culture of continuous improvement. We hope that it may even inspire you to improve your work and life by embracing a culture of continuous improvement and a fear-free attitude. We're excited about building community by sharing our love for lean.