You Are Invited!

Once a month we invite people from the Kingston community and beyond to learn about SnapCab's lean culture through a one-hour online or in-person tour. Why? Our goal is to show you how we thrive with lean, and how we have built a culture of continuous improvement. 


We strive to create an environment that empowers people to be kind, be authentic, and be useful.

What is Lean?

Lean manufacturing is an integral part of the SnapCab story. Our repeatable processes, driven by lean best practices, allow us to eliminate waste, reduce cost, ensure timely delivery, and remain highly responsive to the needs of our customers and coworkers.


At the heart of lean is the practice of empowering team members to identify challenges and create solutions. By fostering an atmosphere of trust and transparency at SnapCab, lean provides us with the tools to improve ourselves and, in turn, develop new innovations and better products for our customers.

Rewarding for Mistakes

At SnapCab, one way we encourage kindness is by rewarding people for their mistakes instead of punishing them. More accurately, we reward them for recognizing their mistakes and sharing them with the team using our gemba boards. When someone reports a mistake they get a ticket, and at the end of each month the person with the most tickets wins a prize! Every mistake or turnback reveals an opportunity for improvement, so this is our way of thanking our teammates for helping to build a better SnapCab. 

Fear-Free Culture

Everyone should feel safe to bring their whole authentic selves to work every day. By rewarding for mistakes, we remove the fear of punishment and allow workers to be transparent about what’s getting in theway of their productivity and their happiness, without pointing fingers or blaming others. A fear-free culture means less stress, better collaboration, and more happiness.




Fix What Bugs You

Creating order is a team effort. Next time something at work bugs you, what if instead of complaining to your coworker you were given their sources to implement a solution? No matter how small the problem we believe in taking the time to find solutions. We empower team members at all levels to fix what bugs them, build better systems, and continuously improve their workplaces.  



Terminology

Kaizen

The philosophy of continuous improvement. A culture of kaizen encourages workers at all levels to continuouslyrefine and improve their workplaces and processes.

Gemba

Meaning “the place where things happen,” gemba is the concept of identifying problems at their source. We’ve developed our gemba system to provide all workers with a platform to report problems as they arise and suggest solutions.

Turnback

Another word for a mistake, turnbacks are anything that interrupts the flow of work. If a mistake reaches a customer, it becomes an escape. Our gemba boards are used to quickly identify and eliminate turnbacks and prevent escapes.

5S

The 5Ss: Sort, Set in order, Shine, Standardize, Sustain – outline a methodology for how to reduce waste and streamline your workspace. After conducting a 5S, an area should be clean, uncluttered, safe and well-organized.

Kanban

Kanban is a method for regulating the flow of supplies and materials. Our color-coded kanban system allows for the automatic replenishment of needed goods and prevents out-of-stocks.

Lean principles are not limited to manufacturing. They can be applied to any industry – and any part of life! – in order to reduce waste, create order and improve quality of life. Members of the SnapCab family, friends and colleagues and past participants have all used lean in their professional and personal lives to better themselves, reduce stress, and contribute to their communities.


The Tour

We invite people from all walks of life to learn about SnapCab’s lean culture. Our goal is to inspire you to improve your work and life by embracing a culture of continuous improvement, a fear-free attitude, and a willingness to fix what bugs you. This is one small way that we try to give something back to the community.


Register Now

Please register for a Lean Company Culture Tour through the form below: